Patient Services
At Oncura Health, we are committed to providing compassionate, coordinated, and individualized cancer care. From your first appointment through ongoing treatment, our team is here to guide you every step of the way.
Becoming a Patient
Oncura Health has been delivering excellence in cancer care for more than 30 years. Our highly recognized medical professionals are dedicated to compassionate, innovative, and personalized treatment, grounded in early detection, clinical research, and proven advances in oncology care.
You can depend on our expertise and trust in our experience. We are here to support you throughout your care journey and work closely with you to determine the most appropriate treatment plan.
New Patient Support
Once you connect with our New Patient Administrator, we will assist with:
Insurance verification and pre-authorization
Providing registration
forms
Scheduling your initial
appointment
Answering questions about
your first visit
Preparing for Your First Appointment
Please arrive at least 30 minutes early to allow time for paperwork and coverage verification.
Plan to spend: 1–2 hours on your first visit. Please bring the following:
Photo ID
Insurance Card
Medication List
Pre-authorization
(If Required)
Note on Insurance: We accept most major insurance plans. Pre-authorization may be required for certain treatments. If you have questions about coverage, do not have insurance, or need financial assistance, please call 323.794.1391. Our team may be able to assist with costs or arrange financial accommodations.
Navigating Care / Patient Portal
Navigating Care is our secure patient portal, designed to help you manage your care with convenient, 24/7 access from any web-enabled device. With Navigating Care, you can:
Download
Health Records
View Appointments
& Caregivers
View Lab Results
& Test Reports
Securely Message Your Care Team for Non-Urgent Matters
Portal Registration & Support
If you provided your email to the clinic:
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Visit patient.navigatingcare.com
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Click “Need to register” → “Start here”
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Check your email for an invitation from “Navigating Care” (check spam)
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If needed, contact Oncura Health to confirm your email and request a new invitation
If you do not have an email on file:
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Contact Oncura Health to receive temporary login credentials
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Select “Sign in with a username” to begin registration
Need help?
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Visit the Navigating Care FAQ
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Call 1.800.925.4456
New Patient Forms
Registration Packet
The full registration packet for new patients is available as
a fillable PDF.
Instructions:
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Complete the form online
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Download the completed packet
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Either: print and bring it to your appointment, or
Email it to newpatient@oncurahealth.com (include your name in the subject line)
Forms included:
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Notice of Privacy Practices
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Medical Release Form
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Medical Release to Family Form
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Open Payments Patient Disclosure
Returning Patients
Thank you for trusting Oncura Health with your care. We are committed to making your ongoing treatment as smooth and supportive as possible. Your care team is always available to answer questions. You may:
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Contact your nearest Oncura Health clinic
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Communicate through the patient portal
-
Submit an inquiry online
Prescriptions
Seamless Access to Your Medications
Oncura Health offers a fully integrated in-office dispensary to simplify your access to vital hematology and oncology medications. Because our pharmacy team works shoulder-to-shoulder with your physicians and nurses, your medication management is a seamless part of your overall care.
The Integrated Advantage:
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Direct Care Coordination: Immediate communication between your doctor and the dispensing team.
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Wait Times: Skip the external pharmacy lines; pick up your medications directly following your clinic visit or an arranged day and time.
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Specialty Care Focus: We handle the complexities of your specialty therapies, including securing prior authorizations (typically within 24–72 hours) and exploring financial assistance.
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Easy Refills: Request refills via phone, text, email, or our online portal, Navigating Care.
How It Works:
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Convenient Pickup: Receive your medications during your scheduled appointment or arrange a quick pickup at a later day and time.
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Comprehensive Support: We fill your specialty prescriptions right here in the clinic. If coordination with an outside specialty pharmacy is ever required, we manage the entire process for you.
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Refills: To ensure uninterrupted therapy, please contact your local Oncura Health clinic or message us directly through our online portal, Navigating Care, 7 days before your medication runs out.
Financial Assistance
We understand that the cost of oncology treatment can be a significant source of stress. Our dedicated pharmacy team and financial counselors proactively work to identify and secure financial assistance on your behalf, helping to minimize out-of-pocket costs for your specialty medications.
How We Help:
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Active Advocacy: We continuously monitor and apply for financial assistance programs through nonprofit foundations and manufacturer copay cards.
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Personalized Evaluation: Qualification for these programs typically depends on your specific diagnosis, prescribed treatment plan, household size, and income.
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Time-Sensitive Action: Because foundation funds are often limited and awarded on a first-come, first-served basis, our team moves quickly to secure any available resources for you.
If you are interested in exploring these options, please contact our team directly at 323.794.1391.
You are welcome to message us through our online portal, Navigating Care, to connect with a member of our Pharmacy team who can begin reviewing your eligibility and help identify available financial assistance options
Billing & Insurance
For billing questions, please contact 323.794.1391 or visit the billing page to pay your bill online.
We accept most
major insurance plans
Pre-authorization may be required for certain treatments
If you are uninsured or need financial assistance, please contact your care team through our portal below.
